Contact Us
We’d love to hear from you! Whether you have a question, want to discuss how we can support your NDIS goals, or are ready to book an assessment, our friendly team is here to help. Get in touch today and we’ll guide you through the next steps.
Contact Us
Complaints & Feedback
At Function Focus Therapy, we value your feedback. Whether it’s a compliment, suggestion, or concern, your input helps us improve the quality and experience of our services.
We encourage participants, families, and stakeholders to share their thoughts at any time. You can provide feedback or make a complaint:
By email: hello@functionfocustherapy.com.au
Through our online contact form
Directly with your treating therapist or a member of our management team
We will acknowledge all complaints within 5 business days and aim to resolve them within 21 days wherever possible. All concerns are treated seriously, confidentially, and without fear of disadvantage.
If you are not satisfied with the outcome, you can contact the NDIS Quality and Safeguards Commission for independent support:
Website: www.ndiscommission.gov.au/participants/complaints
Phone: 1800 035 544
Your voice matters — every piece of feedback helps us strengthen our commitment to providing safe, ethical, and person-centred therapy services.